My CV

Professional Experience

March 2023 - Current

Mercer - Communications Consultant

Maintained complex communications calendar to drive content creation and approvals and meet deadlines.
Developed program-level key messages, outlines and stories to create supporting communication materials on multiple platforms.
Coordinated approvals and translations, editing and execution to drive communications strategy.
Interacted with senior leadership to draft organizational announcements.

February 2022 - June 2022

Developed the first Monograph Academy course, Admin Onboarding, scaling 1:1 content delivered by the customer success team for a larger audience.
Wrote, filmed, and edited step-by-step tutorials for the Monograph platform, focusing on product features.
Created an Educational Content calendar, including courses, videos, and help center articles, prioritizing high-value articles and product updates.
Collected and analyzed post-course evaluation survey results, presented feedback and recommended opportunities for improvements.

November 2016 - February 2022

Administrative and creative direction for ActiveCampaign University, including script writing, on-camera talent, and marketing efforts.
Developed content for live training event, Study Hall, including presentation, workbook, and training documentation.
Trained and managed presenters for Study Hall.
Collaborated with the Product and Marketing teams to learn about product updates, and prepare documentation and educational pieces.
Planned lesson paths for internal education, including onboarding lessons and continuing education.
Copy editor for Help Center and Education Center content.

February 2014 - Oct 2016

Managed the creation of a new website, including refreshed customer journeys.
Planned and executed all company events, including happy hours, trade shows, and more.
Marketed data center and cloud services through effective collaborations with developers, advertisers, and production managers handling print, online, and in-person marketing approaches.