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Jamie Madison, Educational Content Designer

Official Portfolio

I'm a passionate educational content creator with over 10 years of experience in the digital communications space. I craft content that brings readers on a journey by leveraging my deep knowledge and care for the customer experience.

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Writing Samples

ActiveCampaign Study Hall Workbook

The ActiveCampaign Study Hall training program moved online in Spring 2020, and the Digital Study Hall workbook was created. This workbook walked customers through our training topics, and was used by several different teams to help onboard new customers and train their teams.

Getting Started with ActiveCampaign

This resources document was used for several purposes. It was initially created as a document to accompany the ActiveCampaign Getting Started online course. It was also utilized by Customer Success and Sales teams to help onboard and train new customers, ensuring customers felt they had the resources they needed to get started with ActiveCampaign.

Videos

Payments (Monograph)

This video was created to teach customers about the new Payments feature at Monograph. This feature was identified by the product team as one of the most vital areas of growth for the future, and I created this video to walk customers through the process.

Invoices (Monograph)

This video was created to teach customers about the new Invoices feature at Monograph. Monograph was interested in focusing educational pieces on this new potential line of revenue for the organization.

Email Segmentation Webinar (ActiveCampaign)

This webinar was created to explain the concept of email segmentation, and encourage customers to explore their options. Segmentation is one of the primary ways to improve email deliverability in a customer-friendly way.

Site Tracking Video (ActiveCampaign)

This educational video was created as part of an effort to bring more quick win videos to customers for important settings. 

Online Courses

ActiveCampaign: Getting Started

During Spring of 2020, we needed a new Getting Started course that ran through the entirety of the ActiveCampaign platform. I created this course using Camtasia, and it is hosted in the Thinkific LMS.

Monograph: Admin Onboarding

At Monograph, I identified the need for an Admin Onboarding course to scale our educational efforts. I created this course with Camtasia, and the Northpass LMS.

I'm passionate about creating great content that delivers an engaging and enlightening journey for customers, prospects, and more. 

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Let's talk about what that looks like for your organization -- and how I can bring my creative project management skills to the table.

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